Trusted Choice Partner
It’s all about the customer
Strate Insurance Group is a company partner of Trusted Choice ®. Trusted Choice symbolizes a commitment to providing choice, advocacy, and customization to consumers.
Agencies that choose to partner with the Trusted Choice brand agree to provide a consistently high-quality customer experience. They recognize value is more than price. Strate Insurance Group has long embraced these concepts, making Trusted Choice a welcome complement to our business philosophy.
The Trusted Choice® Pledge
As a Trusted Choice®agency, we are dedicated to you and are committed to treating you as
aperson, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.