By: Brandi Lane, CISR, PLCS, Family Insurance Agent, Strate Insurance Group
Most folks value having a great relationship with their physician, financial advisor, or dentist, but have you thought about having a great relationship with your insurance agent?
As a Family Insurance agent for Strate Insurance Group, my top priority is building an authentic, genuine relationship with my customers. I keep up with big events that happen in their lives because I care about them.
There are three qualities you should look for and expect from your relationship with your insurance agent.
First, your agent should treat you the way you want to be treated. In the insurance industry, sometimes we talk about unpleasant topics like car accidents, home fires and more. Your agent’s work ethic and commitment should give you a higher degree of confidence that your claim will be handled in the manner that you would expect—if the worst does happen. Your agent should be responsive, proactive and ready to help.
At Strate Insurance Group, our Family Insurance team works with our customers and our in-house claims manager to resolve claims as efficiently as possible. Our customers love this approach because they receive the care they expect from their agent while getting the attention and focus on their claim from our claims manager.
Second, your agent should be a great translator. Unfortunately, the insurance industry isn’t known for making policies easy to understand. A great insurance agent will take the time to sit with you and make sure you understand the ins-and-outs of your policy, answer questions you have about deductibles and limits, and make sure you have full confidence in your coverage
Lastly, your insurance agent shouldn’t be overly focused on price. At Strate Insurance Group, we strive to write sufficient coverage above all else. The cheapest policy, while easy on the wallet, may not appropriately cover you in a disaster. A quality agent will help you find the right blend of price and coverage that fit your budget and your needs.
If you would like me to take a look at your current policies or coverage, give me a call at 423-318-5805. Since 1978, Strate Insurance Group has provided affordable family and business insurance to thousands of customers in the Lakeway area and across the country.